Last Updated: 29 July 2026
Welcome
Welcome to 3howto.com (“we”, “our”, or “us”). We respect your privacy and are committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store, disclose, and protect your personal information when you visit our website, purchase our original hand-drawn collectible artworks, or interact with our services.
By using our website, you agree to the collection and use of your information as described in this Privacy Policy.
1. Who We Are
Our website address is:
3howto.com is an Australian online store offering original hand-drawn collectible artworks, greeting cards, bookmarks, creative gifts, and related artistic creations for customers worldwide.
If you have any questions about this Privacy Policy, please contact us via the Contact page on our website.
2. Information We Collect
We collect information only when necessary to operate our website, fulfil orders, improve our services, and communicate with you.
Personal Information
When you place an order, create an account, subscribe to our newsletter, submit an enquiry, or leave a comment, we may collect:
- Full name
- Email address
- Billing address
- Shipping address
- Telephone number (if provided)
- Order history
- Customer account information
- Communications with us
Payment information is processed securely through trusted payment providers. We do not store your complete credit or debit card details.
Technical Information
When you visit our website, we may automatically collect information such as:
- IP address
- Browser type
- Device type
- Operating system
- Pages viewed
- Date and time of visit
- Referring website
- Website interactions
- Cookies and similar technologies
This information helps improve website performance, security, and customer experience.
3. How We Use Your Information
Your information may be used to:
- Process and deliver your orders
- Manage your customer account
- Process payments
- Provide customer support
- Respond to enquiries
- Improve our website and services
- Prevent fraud and enhance website security
- Comply with legal and taxation obligations
- Send newsletters and promotional emails (only if you have subscribed)
- Measure advertising performance
- Improve website functionality and user experience
We do not sell, rent, or trade your personal information.
4. Payments
Payments are securely processed by trusted third-party payment providers such as PayPal and Stripe.
Your payment card details are processed directly by the payment provider and are never stored on our website.
Please refer to the privacy policies of your chosen payment provider for information on how they process your payment information.
5. WooCommerce
Our online store is powered by WooCommerce.
When you make a purchase or create an account, WooCommerce stores information necessary to operate our online store, including:
- Name
- Billing address
- Shipping address
- Email address
- Telephone number (if provided)
- Purchased products
- Order history
- Customer account details
- Shipping information
- Tax information where required
This information enables us to:
- Process orders
- Deliver purchased artworks
- Provide customer support
- Process refunds
- Maintain customer accounts
- Meet legal, accounting, and taxation obligations
WooCommerce also stores cookies and temporary session information to maintain your shopping cart and improve website functionality.
6. Comments
When visitors leave comments on the website, we collect the information displayed in the comment form together with the visitor’s IP address and browser user agent to assist with spam detection and website security.
An anonymised string (hash) generated from your email address may be sent to the Gravatar service to determine whether you use it.
Gravatar’s Privacy Policy is available at:
https://automattic.com/privacy/
After approval, your profile picture (if applicable) becomes publicly visible alongside your comment.
7. Media
If you upload images to our website (where permitted), please avoid uploading images containing embedded location data (EXIF GPS).
Visitors may be able to download and extract location information from publicly available images.
8. Cookies
Our website uses cookies to improve functionality and your browsing experience.
Cookies help us:
- Maintain your shopping cart
- Remember your preferences
- Keep you signed in
- Improve website performance
- Analyse visitor behaviour
- Maintain website security
- Measure advertising effectiveness
If you leave a comment, you may choose to save your name, email address, and website in cookies. These cookies are provided for your convenience and generally remain for one year.
Temporary cookies may also be created when you visit our login page to determine whether your browser accepts cookies.
Login cookies typically remain active for two days. If you select “Remember Me”, your login may remain active for up to two weeks.
If you log out, the login cookies are removed.
If you edit or publish content, an additional cookie containing the article ID may be stored for one day.
You may disable cookies through your browser settings, although some website features may not function correctly.
Where required by applicable law, you will be given the opportunity to accept or manage non-essential cookies.
9. Google Analytics
We use Google Analytics to understand how visitors use our website.
Google Analytics may collect information including:
- Pages visited
- Time spent on pages
- Navigation paths
- Device type
- Browser type
- Operating system
- Approximate geographic location
- Referral sources
- IP address (which may be anonymised where supported)
This information helps us:
- Improve website performance
- Understand visitor interests
- Enhance customer experience
- Improve our products and services
- Measure website traffic
Google Analytics uses cookies to collect this information.
Learn more:
https://policies.google.com/privacy
You can opt out by installing Google’s browser add-on:
https://tools.google.com/dlpage/gaoptout
10. Google Ads
We may use Google Ads, Google Ads Conversion Tracking, and Google Ads Remarketing.
These services help us:
- Measure advertising performance
- Understand customer interests
- Improve advertising campaigns
- Display relevant advertisements to previous visitors
Google Ads may collect:
- Advertisement interactions
- Website visits
- Conversion events
- Device information
- General browsing activity
Remarketing cookies do not personally identify you.
Manage your advertising preferences:
https://adssettings.google.com/
Learn more:
https://policies.google.com/technologies/ads
11. Embedded Content
Articles or pages on this website may include embedded content such as:
- YouTube videos
- Images
- Social media posts
- Maps
- Other third-party content
Embedded content behaves exactly as if you visited the third-party website directly.
Those websites may collect information, use cookies, monitor your interactions, and track your activity.
We encourage you to review the privacy policies of those third-party websites.
12. Who We Share Your Information With
We only share personal information where necessary to operate our business.
This may include:
- Payment providers
- Shipping carriers
- WooCommerce
- Website hosting providers
- Google Analytics
- Google Ads
- Spam detection services
- Security providers
- Email marketing providers (where subscribed)
- Professional advisers when legally required
If you request a password reset, your IP address will be included in the reset email for security purposes.
We never sell or rent your personal information.
13. International Customers
As we sell artworks worldwide, your information may be transferred to or processed in countries outside your country of residence.
Where required, we take reasonable steps to protect your personal information in accordance with applicable privacy laws.
14. How Long We Retain Your Information
We retain information only for as long as necessary.
Examples include:
- Order information for accounting and taxation purposes.
- Customer communications for support purposes.
- Comments and associated metadata indefinitely to recognise future comments.
- Registered user information while your account remains active.
Users may view, edit, or delete their personal information at any time, except their username.
Website administrators may also access account information where necessary.
15. Your Privacy Rights
Depending on your location, you may have the right to:
- Access your personal information.
- Correct inaccurate information.
- Request deletion of your personal information where legally permitted.
- Restrict or object to certain processing.
- Withdraw consent for marketing communications.
- Request a copy of your personal information.
Some information may be retained where required for taxation, legal, accounting, fraud prevention, or security purposes.
To exercise these rights, please contact us.
16. GDPR Rights
If you are located in the European Economic Area (EEA), the United Kingdom, or another jurisdiction with similar privacy laws, you may have additional rights including:
- Access your personal data.
- Correct inaccurate information.
- Request deletion (“Right to be Forgotten”) where applicable.
- Restrict processing.
- Object to certain processing.
- Receive a portable copy of your personal data.
- Withdraw consent where processing relies upon consent.
We process personal data only where there is a lawful basis, including:
- Performance of a contract
- Compliance with legal obligations
- Legitimate business interests
- Your consent
17. Marketing Communications
If you subscribe to our newsletter, we may occasionally send information regarding:
- New artwork releases
- Product updates
- Creative inspiration
- Promotions
- Special offers
You may unsubscribe at any time using the unsubscribe link contained in every marketing email.
18. Children’s Privacy
Our website is intended for a general audience.
We do not knowingly collect personal information from children without appropriate parental or guardian consent where required by law.
If you believe a child has provided personal information, please contact us so we can remove it where appropriate.
19. Security
We use commercially reasonable technical and organisational measures to protect your information, including:
- Secure HTTPS encryption
- Access controls
- Website security monitoring
- Software updates
- Secure hosting
- Administrative safeguards
Although we take reasonable precautions, no website or electronic transmission can be guaranteed completely secure.
20. Automated Spam Detection
Visitor comments may be checked through automated spam detection services to help maintain the security and integrity of our website.
21. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, legal obligations, technologies, or website functionality.
The revised version will always display the latest revision date at the top of this page.
22. Contact Us
If you have any questions regarding this Privacy Policy or your personal information, please contact us through the Contact page on https://3howto.com.
Thank you for visiting 3howto.com and supporting our original hand-drawn collectible artworks. We appreciate your trust and are committed to protecting your privacy.