Last Updated: 29 July 2026

1. Overview

Thank you for supporting 3 Howto.

3 Howto is an Australian independent art studio based in Brisbane, Queensland, Australia, specialising in original hand-drawn collectible artworks, watercolour paintings, botanical artworks, handmade cards, bookmarks, and creative gifts.

We understand that every artwork is a unique creation. Each order is carefully inspected, prepared, packaged, and documented before leaving our studio to ensure your artwork arrives safely.

This Shipping Policy explains our order processing times, dispatch schedule, delivery methods, shipping costs, customs responsibilities, and other important information regarding your purchase.

By placing an order through:

https://3howto.com

you agree to the terms outlined in this Shipping Policy.

2. Order Processing Time

Each artwork is individually prepared before shipment.

After payment has been successfully received, orders are generally processed within:

1–5 business days

The preparation process may include:

confirming order details;
checking artwork condition;
preparing protective packaging;
preparing shipping documentation;
arranging delivery with the shipping provider.

Because our products include original handmade artworks, every order receives careful individual attention.

Processing times may be longer during:

peak shopping periods;
public holidays;
exhibitions or art events;
special promotions;
unexpected circumstances beyond our reasonable control.

If there is a significant delay affecting your order, we will make reasonable efforts to notify you.

3. Weekly Dispatch Schedule

To ensure every artwork receives careful preparation and secure packaging, our regular dispatch day is:

Every Wednesday

All orders are generally dispatched from:

Brisbane, Queensland, Australia

Orders received before the weekly dispatch preparation period will normally be included in the upcoming Wednesday shipment.

Orders received after the weekly preparation period may be dispatched on the following Wednesday.

Please note:

Wednesday is our regular dispatch day and not a guaranteed delivery date.
Delivery time begins after the order has been dispatched.
Dispatch schedules may be affected by public holidays, courier availability, severe weather, exhibitions, or circumstances beyond our control.

Once your order has been shipped, tracking information will be provided where available.

4. Shipping Locations

We offer worldwide shipping where reliable delivery services are available.

We currently ship to many destinations, including:

Australia;
New Zealand;
United States;
Canada;
United Kingdom;
European countries;
Asia-Pacific regions;
other international destinations supported by our shipping providers.

Some countries or regions may not be available due to:

postal restrictions;
customs requirements;
import regulations;
courier limitations;
temporary service interruptions.

If we are unable to ship to your selected destination, we will contact you with an appropriate solution.

5. Shipping Methods

Shipping methods are selected based on:

destination country;
artwork size;
package weight;
artwork value;
available delivery services.

Depending on your location and order requirements, shipments may be sent using:

Australia Post;
international postal services;
courier services;
other reliable delivery providers.

Where available, tracking information will be provided after dispatch.

For the most accurate postage costs, available shipping methods, and estimated delivery timeframes, customers can check the official Australia Post postage calculator:

Australia Post Postage Calculator & Delivery Times
https://auspost.com.au/parcels-mail/calculate-postage-delivery-times

Australia Post delivery estimates and available services may vary depending on:

sending location;
destination country;
parcel size and weight;
selected delivery service;
current postal network conditions.

We recommend customers check the Australia Post calculator before purchasing if they require specific delivery timing or shipping cost information.

6. Estimated Delivery Times

Delivery times are estimates only and are not guaranteed.

Delivery time begins after your order has been dispatched from our Brisbane studio.

Typical delivery estimates are:

Australia

Approximately:

3–10 business days after dispatch

International Orders

Approximately:

7–30 business days after dispatch

Actual delivery times may vary depending on:

selected shipping method;
destination location;
customs processing;
local postal services;
public holidays;
weather conditions;
courier delays;
government restrictions.

For the latest postage options, delivery estimates, and service availability, please refer to the official Australia Post calculator:

Australia Post Postage Calculator & Delivery Times
https://auspost.com.au/parcels-mail/calculate-postage-delivery-times

Australia Post advises that delivery estimates depend on the origin, destination, and selected service, and actual delivery speed may vary depending on postal network conditions.

3 Howto is not responsible for delays caused by shipping carriers, customs authorities, or circumstances outside our reasonable control.

7. Tracking Information

Where tracking is available, tracking details will be provided after dispatch.

Customers can monitor their parcel through the shipping provider’s tracking service.

For Australia Post shipments, customers may use:

Australia Post Tracking
https://auspost.com.au/mypost/track/

Customers are responsible for:

checking tracking updates;
ensuring delivery information is correct;
contacting the shipping provider where additional assistance is required.

Once an order has been handed to the shipping carrier, delivery management becomes the responsibility of that carrier.

8. Shipping Costs

Shipping costs are calculated based on:

destination;
package size;
artwork weight;
selected shipping method;
tracking and insurance requirements.

The shipping cost will be displayed during checkout before payment is completed.

Unless specifically stated otherwise, shipping costs do not include:

customs duties;
import tariffs;
VAT;
GST;
brokerage fees;
customs clearance charges;
government taxes or fees.

9. Packaging and Artwork Protection

We take great care to protect every artwork during transportation.

Depending on the product type, packaging may include:

protective sleeves;
acid-free protective materials;
backing boards;
rigid mailers;
reinforced packaging;
protective wrapping;
waterproof protection where appropriate.

Before dispatch:

artwork condition is checked;
packaging is carefully prepared;
shipping details are confirmed.

Our goal is to ensure your artwork arrives safely while maintaining its original quality.

10. Customs Duties, Tariffs, VAT, GST and Import Charges

International Orders

When purchasing from outside Australia, your order may be considered an import by the destination country’s customs authority.

3 Howto ships your artwork from Australia, but we do not control customs regulations, taxation policies, or import charges imposed by your country.

The buyer is responsible for all additional charges that may apply.

These charges may include:

customs duties;
import tariffs;
import taxes;
VAT (Value Added Tax);
GST (Goods and Services Tax);
sales tax;
customs clearance fees;
brokerage fees;
handling fees;
inspection fees;
storage fees;
import documentation fees.

These charges are separate from:

the artwork price;
shipping costs;
insurance costs.

They are not included unless specifically stated at checkout.

11. Customs Duties and Tariffs

Customs duties and tariffs are government charges applied when goods enter a country.

The amount charged may depend on:

destination country;
artwork classification;
declared value;
shipping method;
local customs regulations.

Original artworks may receive different customs treatment depending on the destination country. However, final decisions are made only by the destination country’s customs authority.

3 Howto cannot guarantee that an order will be exempt from customs duties or tariffs.

Customers are responsible for checking their country’s import requirements before purchasing.

12. VAT and GST

Some countries apply VAT, GST, or similar consumption taxes to imported goods.

Examples include:

European Union countries applying VAT;
the United Kingdom applying import VAT;
countries such as New Zealand, Singapore, and Canada applying GST or similar taxes.

The applicable tax depends on:

destination country;
order value;
local tax laws;
customs assessment.

Any VAT, GST, or similar tax charged upon import is the buyer’s responsibility.

13. Customs Declaration Information

For international shipments, we provide accurate shipping information required for customs processing.

This may include:

item description;
declared value;
country of origin;
shipment details;
customs documentation where required.

We cannot:

declare an incorrect value;
mark merchandise as a gift when it is a purchase;
provide false customs information.

All declarations must comply with Australian export requirements and the laws of the destination country.

14. Customs Delays and Refused Shipments

Customs authorities may inspect, hold, delay, or refuse shipments.

Possible reasons include:

customs inspections;
missing documentation;
unpaid taxes or fees;
import restrictions;
local regulations.

3 Howto is not responsible for delays caused by customs authorities.

If a parcel is returned because:

customs charges were not paid;
delivery was refused;
required information was not provided;
import restrictions prevented delivery;

any return shipping costs, customs fees, carrier charges, or related expenses may be deducted from any refund where permitted by law.

15. Incorrect Delivery Information

Customers are responsible for providing accurate shipping information at checkout.

We are not responsible for delays, losses, or additional costs caused by:

incorrect addresses;
incomplete addresses;
missing apartment/unit numbers;
incorrect contact details.

If a parcel is returned due to incorrect information, additional shipping costs may apply before re-dispatch.

16. Lost, Delayed or Damaged Packages

Although we carefully package every order, unexpected shipping issues may occur.

If your order:

has not arrived within a reasonable timeframe;
appears lost;
arrives damaged;

please contact us as soon as possible.

For damaged packages, please provide:

order number;
photographs of the artwork;
photographs of packaging;
photographs of shipping labels or damage evidence.

Please keep all packaging materials until the issue has been resolved, as they may be required for a shipping claim.

17. Shipping Insurance and Signature Delivery

For valuable original artworks, we may recommend or require:

tracked shipping;
signature confirmation;
shipping insurance.

Additional costs may apply where these services are selected.

18. Refused, Returned or Unclaimed Parcels

A parcel may be returned to us if:

the customer refuses delivery;
the parcel remains unclaimed;
customs charges are unpaid;
delivery information is incorrect;
the destination country refuses import.

In these situations, any costs incurred, including:

return shipping;
additional postage;
customs charges;
carrier fees;

may be deducted from any refund where permitted by law.

If the customer requests re-shipment, additional shipping charges may apply.

19. Contact Us

If you have any questions regarding shipping, delivery, customs, or your order, please contact us through our Contact page.

Website:

https://3howto.com

Thank you for supporting 3 Howto and our original hand-drawn collectible artworks.