Last Updated: 29 July 2026

Welcome to 3 Howto

Thank you for visiting 3howto.com (“Website”, “we”, “our”, or “us”).

3 Howto is an Australian online art store based in Brisbane, Queensland, Australia, specialising in original hand-drawn collectible artworks, watercolour paintings, botanical artworks, handmade cards, bookmarks, creative gifts, and other artistic creations.

By accessing or using this Website, purchasing our products, or interacting with our services, you agree to be bound by these Terms & Conditions.

Please read these Terms carefully before using our Website. If you do not agree with these Terms, please do not use our Website or purchase our products.

1. Definitions

For the purposes of these Terms:

“Artwork” means any original hand-drawn artwork, painting, illustration, collectible artwork, card, bookmark, or creative product created or sold by 3 Howto.

“Customer”, “Buyer”, “You” means any person who accesses the Website, creates an account, or purchases products from us.

“Website” means https://3howto.com and all related pages, content, and services.

“Services” means the Website, online store, customer support, products, and related services provided by 3 Howto.

2. Using Our Website

By using our Website, you agree that you will:

use the Website only for lawful purposes;
provide accurate information when placing orders;
protect your account information where applicable;
respect the intellectual property rights of 3 Howto and the artist;
not interfere with the operation, security, or availability of the Website.

You must not:

attempt unauthorised access to our systems;
introduce viruses, malware, or harmful code;
copy, scrape, download, reproduce, or distribute Website content without permission;
use automated systems to collect product information or images without written approval;
use the Website for fraudulent, illegal, or misleading activities.

We reserve the right to suspend or restrict access to users who violate these Terms or applicable laws.

3. Artwork and Product Information

3 Howto creates and sells original hand-drawn collectible artworks.

Our products may include:

Original watercolour paintings
Botanical artworks
Hand-drawn illustrations
Collectible cards
Bookmarks
Limited edition artworks
Handmade creative products

Each artwork is individually created by hand. Because of the handmade nature of our products, no two artworks are exactly identical.

Natural variations may occur, including:

brush marks;
pigment movement;
paper texture;
minor differences in composition;
colour intensity;
handmade characteristics.

These variations are part of the uniqueness and value of original artwork.

4. Product Images and Colour Accuracy

We make every effort to display our artworks accurately through photographs, scans, and videos.

However, colours may appear differently depending on:

monitor settings;
mobile device displays;
screen brightness;
colour calibration;
lighting conditions during photography.

A slight difference between the displayed image and the physical artwork does not constitute a defect.

Customers acknowledge that original artwork may have subtle differences from digital images shown online.

5. Artwork Photos, Videos and Intellectual Property Rights

All photographs, videos, scans, artwork previews, process videos, tutorials, product images, website images, and promotional materials displayed on this Website belong to 3 Howto and/or the artist.

These materials are protected by copyright and intellectual property laws.

Purchasing an artwork gives the buyer ownership of the physical artwork only.

The purchase does not transfer:

copyright ownership;
reproduction rights;
commercial usage rights;
printing rights;
licensing rights;
digital reproduction rights.

The artist retains all intellectual property rights.

The artist reserves the right to:

create identical or similar artworks;
create new works inspired by similar themes;
produce derivative artworks;
create prints or reproductions;
create products based on artwork designs;
use artwork images for exhibitions, marketing, education, and promotional purposes.

Customers may not interfere with these rights unless a separate written agreement states otherwise.

6. Orders

When you place an order, you agree that:

all information provided is accurate and complete;
you have authority to use the selected payment method;
you understand the product description before purchasing;
you accept these Terms & Conditions.

An order is only accepted after payment has been successfully received and confirmed by us.

We reserve the right to cancel or refuse orders where:

payment cannot be verified;
incorrect pricing information occurs;
products become unavailable;
fraudulent activity is suspected;
incorrect customer information has been provided.

If an order is cancelled after payment has been received, an appropriate refund will be issued.

7. Pricing

All prices displayed on our Website are shown in the applicable currency available at checkout.

Prices may change without notice.

The purchase price does not include:

international customs duties;
import taxes;
VAT;
GST charged by destination countries;
customs brokerage fees;
government charges.

International customers are responsible for these charges.

8. Payment

Payments are processed securely through third-party payment providers, including payment services available through WooCommerce.

We do not store complete payment card details on our Website.

Orders will only be processed after payment has been successfully authorised.

9. Shipping

We ship artwork worldwide where shipping services are available.

Orders are generally prepared and dispatched from Brisbane, Queensland, Australia.

Unless otherwise stated:

orders are processed after payment confirmation;
shipments are generally dispatched every Wednesday;
delivery times are estimates only.

Shipping schedules may be affected by:

public holidays;
high order volumes;
exhibitions;
weather events;
courier delays;
customs inspections;
circumstances beyond our reasonable control.

Dispatch timing does not guarantee a specific delivery date.

Please refer to our Shipping Policy for further details.

10. Customs Duties, Taxes and Import Charges

International customers acknowledge that overseas orders may be subject to:

customs duties;
import taxes;
VAT;
GST;
customs processing fees;
brokerage charges;
other government fees.

These costs are the responsibility of the buyer.

3 Howto is not responsible for:

customs delays;
refused imports;
unpaid import charges;
destination-country restrictions;
customs decisions.

Customers are responsible for checking their country’s import requirements before purchasing.

11. Returns and Refunds

Returns and refunds are handled according to our Returns & Refund Policy.

Due to the nature of original handmade artwork, change-of-mind returns may not always be accepted.

However, nothing in these Terms removes rights provided under Australian Consumer Law.

If an artwork:

arrives damaged;
is significantly different from its description;
contains a manufacturing fault;

customers should contact us as soon as possible.

Customers must follow our required return procedure before sending any item back.

Returns sent without prior approval may not be accepted.

12. Return Procedure

To request a return or resolution, customers must contact us and provide:

order number;
description of the issue;
photographs of the artwork;
photographs of packaging if damaged.

Returned items must:

be securely packaged;
include original packaging where possible;
be returned using a trackable shipping service.

Failure to follow the required return procedure may result in the return being refused.

13. Return Shipping Costs

Unless required otherwise under applicable consumer law:

The buyer is responsible for return shipping costs for:

change-of-mind returns;
incorrect purchase decisions;
personal preference changes.

Where an item is faulty, damaged, or incorrectly supplied, we will provide an appropriate remedy according to Australian Consumer Law.